1. Introduction
2. Things You Need to Know
3. Install or verify the installation of the Dial-Up Networking components
4. Install or verify the installation of the Dial-Up Adapter and TCP/IP components
5. Create a Connection shortcut
6. Configure the Connection shortcut
7. How to deactivate call waiting
8. How to automate your connection shortcut
9. How to dial in using the Connection shortcut
10. How to change your password
11. Troubleshooting checklist
12. How to find your Windows Installation files

1. Introduction

The Windows 95 and Windows 98 operating system includes a modem program (called Dial-up Networking) that can establish network connections to the university's network and the Internet.  Through this network connection, software programs like Netscape Navigator, WS_FTP, and various email programs can communicate with other computers on the Internet.  If you want to install the Windows Dial-up Networking software, follow the instructions in this handout.

2. Things You Need to Know

Depending on what was included in your original Windows 95/98 installation, it will take approximately 20 to 30 minutes to complete this document. Before you begin, make sure you have the following:

You will need a GatorLink account. A GatorLink ID will allow you to use the University's dial-up service. GatorLink accounts are available to all University faculty, staff and students. A GatorLink account can be created in a CIRCA campus computer lab, on campus (in person) at: CSE 214 or CSE E520 and on-line at: http://www.gatorlink.ufl.edu

You must have a modem capable of at least 9,600 (or higher) bps data transmission rate. Slower modems are unable to handle the large amount of data transferred in network connections in a reasonable amount of time. Refer to your computer and modem manuals to verify this requirement.

You will need programs such as Netscape Navigator to make use of the Internet. You will find a number of these programs on the UF Software CD.

You must have your Windows Installation files. These files are normally provided on an Installation CD, Installation diskette set, or the computer's hard drive. For instructions on how to find these files on the computer's hard drive, read section, How to find your Windows Installation files

Take your time and follow the directions in each section. Please, do not skip any sections.

If you are unable to connect to the university network after following these instructions, review the Troubleshooting section before calling the UF Computing Help Desk.

3. Install or verify the installation of the Dial-Up Networking components

1. Press the Start button and then the options, Settings and Control Panel. In the Control Panel window, double-click the Add/Remove Programs icon.
2. In the Add/Remove Programs Properties window, select the Windows Setup tab and then double-click the Communications component.
3. In the Communications window, "Is Dial-up Networking checked?"

 

--YES--  Click the Cancel button in the Communications window and the Cancel button in the Add/Remove Programs Properties window.  --NO--  Put a check beside Dial-up Networking. Press the OK button in the Communications window and press the OK button in the Add/Remove Programs Properties window. If you are prompted for the Windows 95 installation CD, place the CD inside the CD drive and follow the directions in the dialog box. At this point or later in another step, you may be asked to provide a computer name and workgroup name for your computer. The names can be up to 15 characters long. These names can be any name you want, we recommend for the workgroup name, "Gatorlink services". If Windows asks you to restart your computer, press the Yes button.

4. Install or verify the installation of the Dial-Up Adapter and TCP/IP components

 

In the open Control Panel window, double-click the Network icon. Does Dial-Up Adapter appear in the component's list? --YES--  Go to Question TWO (2). --NO--  Press the Add button and then double-click the component type, Adapter. Scroll down the Manufacturer's list and select Microsoft. Double-click the entry, Dial-Up Adapter from the Network Adapters list.  You will return to the Network window and the entry, Dial-Up adapter should appear in the component's list.

 

Does TCP/IP appear in the component's list? --YES--  Go to question THREE (3). --NO--  Press the Add button and double-click the component type, Protocol. Scroll down the Manufacturer's list and select the entry, Microsoft. Double-click the entry, TCP/IP from the Network Protocol list. You will return to the Network window and the entry, TCP/IP should appear in the component's list.

3. Double-click the entry, Dial-Up Adapter in the component's list.
1. Select the Driver Type tab and select Enhanced mode (32 bit & 16 bit) NDIS driver (if not checked).
2. Select the Bindings tab and check the box beside TCP/IP.
3. Press the OK button to return to the Network window.

 
4. Double-click the entry, TCP/IP in the component's list.
1. Select the WINS Configuration tab and select the Disable WINS Resolution option.
2. Press the OK button to return to the Network window.
3. Press the OK button in the Network dialog box.  If Windows 95 asks you to restart your computer, press the Yes button.

 
5. When your computer restarts you may be asked to provide a login name and password for your computer. We recommend that you enter any name you want but make sure that the password fields are empty (blank). If you respond in this manner, then you will not see this logon screen again.

5. Create a Connection shortcut Close the Control Panel window (if still open). Double-click the My Computer icon (on the Desktop) and the Dial-Up Networking folder. The Make New Connection wizard will automatically launch. If it does not, then double-click on the Make New Connection icon. Enter a WORD (to name the connection icon). For example: Gatorlink Dialup Service or NERDC Dialup service. Press the Next> button. Enter the telephone number: 955-0056  If you are calling from long distance, the area code is: 352. If you are calling from campus (392-, 846-), enter 9 as a prefix (see the procedure to deactivate call waiting below). Press the Next> button. Press the Finish button. A Connection shortcut for either the Gatorlink Dialup Service or NERDC Dialup Service should now appear inside the Dial-Up Networking folder.

6. Configure the Connection shortcut With the RIGHT MOUSE button, click on the Gatorlink Dialup Service or NERDC Dialup Service connection shortcut and select the option, Properties. Select the Server Types button or tab. Verify that the Type of Dial-Up server is set to one of the following settings: PPP: Windows 95, Windows NT 3.5, Internet PPP: Windows 98, Windows NT 4.0, Internet Check the option, Enable software compression. Check the option, TCP/IP. Uncheck all other options.

Press the TCP/IP Settings button. Select the option Server assigned IP address. Select the option Specify name server addresses. Enter 128.227.128.24 into the Primary DNS field. Enter 128.227.148.253 into the Secondary DNS field. Leave zeros in the Primary and Secondary WINS fields. Check the option, Use IP header compression. Check the option, Use default gateway on remote network.   Press the OK button in the TCP/IP Settings box.   Press the OK button in the Server Types dialog box. (May not be present depending on your version of Windows.)   Press the OK button in the Connection shortcut dialog box.

If your phone has the Call Waiting feature, Windows 95 Dial-Up adapter requires that this feature be turned off. To turn off this feature ONLY while you are using the Dial-Up adapter, follow these instructions:
 

Double-click the My Computer icon (on the Desktop) and the Dial-Up Networking folder (If not open). Double-click the GatorLink Dialup Services or NERDC Dialup Services connection icon. Press the Dial Properties button. Check the box beside the option, This location has call waiting. To disable it dial: and enter the dialing code, *70, into the dial field. Press the OK button in the Dialing Properties window and press the Cancel button in the Connect To window. Close the Dial-Up Networking window and the My Computer window.

You can set your computer to automatically display the GatorLink Dialup Services or NERDC Dialup Services connection window, whenever a program such as Netscape Communicator, Internet Explorer or any other Internet program attempts to access the campus computer network. To automate this function, follow these steps:

1. From your Windows Desktop, press the Start button and then select the options, Settings and Control Panel. This will open the Control Panel window.
2. In the Control Panel window, open the Internet (Options) control panel.
3. Depending on which version of Windows you own, the Internet Control Panel will display three different options.
1. In the first option, the AutoDial dialog-box will be present.
1. Check the option, Use AutoDial.
2. Select the option, GatorLink Dialup Services or NERDC Dialup Services from the Dial-Up Networking connection list.
3. Press the OK button to save your settings.

 
2. In the second option, the Connection option will be present.
1. Press the Connection tab.
2. In this box, select the option, Connect to the Internet using a modem and press the Settings button.
3. In the Dial-Up Setting dialog-box, select the option, GatorLink Dialup Services or NERDC Dialup Services from the Dial-Up Networking connection list. All other settings in this window are optional.
4. Press the OK button to close the Dial-Up Setting dialog-box and press the OK button in the Internet Properties dialog-box to save your settings.
3. In the third option, the Connection option will be present.
1. Press the Connection tab.
2. In this box, select the option, Always dial my default connection
3. Highlight your Gatorlink or NERDC icon and and press the Set Default button.
4. Press the OK button in the Internet Properties window.

9. How to dial in using the Connection shortcut

Every time you want to dial in and establish a network connection, follow these steps: (If your password is expired, read the section, How to change your password before continuing.)

1. There are two ways to open the Gatorlink Dialup Service or NERDC Dialup Service connection window.
• Double-click the My Computer icon (on the Desktop), the Dial-Up Networking folder (inside) and the new Connection shortcut (i.e. Gatorlink ID service or NERDC Dialup service.)
• If you followed the instructions in the section, How to automate your connection shortcut just start an Internet program like Netscape Communicator and the Connect To window should appear.
2. Enter your user name into the User name field.
If you have a NERDC Dialup account, add /n to your user name. If you have a Gatorlink account, add /i to your user name. For example, if the user name is johndoethen you will enter: johndoe/n or johndoe/i.
3. Enter your password into the Password field and Press the Connect button.
You will see a notification screen that will report your progress in connecting to the campus network. Your computer will be connected when a box counting off the seconds appears with a Disconnect button or a connection icon appears in the system tray next to the Time and Date field. It will appear as two computers connected by a line.
4. At this point, you can use any of the Internet programs installed on your computer such as Netscape Navigator, WS_FTP Limited and telnet.

 
5. When you are ready to disconnect from the campus network, Close all Internet programs properly and Press the Disconnect button.
If you have an icon in the system tray, click the right-mouse button on the icon that looks like two computers connected by a line and select the option, Disconnect. ALWAYS close all Internet programs properly before disconnecting.

If you receive a login failure notice your password may have expired.  To check your GatorLink account and change your password, follow these steps:

1. Double-click the My Computer icon (on the Desktop), the Dial-Up Networking folder (inside) and the new Connection shortcut (i.e. Gatorlink ID service or NERDC Dialup service.)
2. Enter the word guest  into the User name field and enter the word guest into the Password field.
3. Press the Connect button.  This will allow you to connect to the Gatorlink Dial-up Service with restrictive access to Gatorlink web pages.
4. Once connected, open your web browser and go to http://www.gatorlink.ufl.edu
5. From this page you can change your PASSWORD using the Change Password link and modify your account from the Modify link.
6. If your password has expired, you change change your password using your expired password.
7. Once your password is changed, close your browser and disconnect from the service.  then reconnect using your new password.

To change a NERDC account password:

1. Change a setting in your new Connection shortcut.
1. Double-click the My Computer icon on the Desktop.
2. Double-click the Dial-Up Networking folder.
3. Click on the Connection shortcut you created using the RIGHT MOUSE button.
4. Select Properties and press the Configure button.
5. Select the Options tab and check the option, Bring up terminal window AFTER dialing.
6. Press the OK button in the Modem properties window and press the OK button in the Connection shortcut properties window.
2. Double-click the Connection shortcut and (immediately) press the Connect button.
3. Maximize the black screen, when it appears in the top-left corner of the screen.
4. At the Username prompt, enter the word, PASSWORD
This will start the password changing program.  Read the information on the screen carefully. If you enter everything correctly, the program will inform you that your account's password has been changed. However if you enter anything incorrectly, the password changing program will announce that it has failed and will offer you another chance.

Important: Once your password is changed and you are disconnected from the dialup service, repeat step one (1) in this section and uncheck the option, Bring up terminal window AFTER dialing.

Before calling the UF Computing Help Desk for assistance, check to see if you have encountered one of the following error messages:

1. The computer you're dialing into cannot establish a Dial-Up Networking connection. Check your password and then try again.

This error can be caused by one of the following mistakes:
• You could be using the wrong user name.
• If you have a Gatorlink ID, you may have forgotten to add the /i to the end of your user name.
• If you have a Gatorlink ID, your services may be blocked by Finance and Accounting because of a billing problem.
• Your password could be wrong.  Remember that passwords expire.  If your password has expired, follow the directions in the section, How to change your password .
• Your NERDC account could be out of money.

2. Dial-Up Networking could not negotiate a compatible set of Network protocols you specified in the Server type settings. Check your network configuration and try again.

This error is caused by a missing component or by a setting that is not checked. Go over the following sections very carefully and then restart your computer.

• Verify or install the Dial-Up Adapter and TCP/IP components
• Configure the Connection shortcut

If the message above repeats after rebooting, follow these directions:
1. Do not attempt this solution without the Windows 95 System CD.
2. Press the Start button.
3. Select Settings.
4. Select Control Panel.
5. Double-click the Network icon.
6. Select Dial-Up Adapter and press the Remove button.
7. Select TCP/IP and press the Remove button.
8. Press the OK button and restart the computer.  It is possible that your computer will display several error messages as it reboots.  Do not be alarmed by these messages. These error messages should disappear after doing steps "i" and "j".
9. Once the computer restarts, repeat the instructions in the section, Verify or install the Dial-Up Adapter and TCP/IP components.  You may see more components added to your Network components list, leave these components alone.
10. Make sure to restart your computer after these changes.

3. The black screen will not go away.

Uncheck the option Bring up terminal window after dialing. See the last paragraph in How to change your password.

If your computer is still unable to connect to the university dial-up service, please call our Help Desk. Inform the consultant of the original problem, and error message.

If you don't have a Windows Installation CD or diskette set, then check to see if the Windows Installation files are on your computer's hard drive. To search the hard drive for these files, follow these instructions:

1. From your Windows Desktop, press the Start button and then select the options, Find, then Files and Folders. This will open a Find: All Files window.
2. In the Find window, enter into the Named field, the characters, cab and press the Find Now button. If your Window Installation files are on your hard drive, they will appear in a list of files in the window below.
3. Look for files that are named, win95_xx.cab or win98_xx.cab where xx is a number such as 02, 03, 04,.... You should see approximately 23 files named in this manner.
4. If you see these files, write down the name of the folder they are stored in and press the Close button in the top-right corner of the Find Window.
5. If you don't see these files, then your Windows Installation files are not on your computer's hard drive. We strongly recommend finding your Windows Installation CD or diskette set from your manufacturer.